Return Policy
Return and exchange procedures for Earthwise Mowers via Amazon marketplace
Important Disclosure
EarthwiseMowers.com is an independently operated community website and is not the official website of Earthwise or American Lawn Mower Company. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate, we earn from qualifying purchases.
Exclusive Amazon Distribution
Earthwise Mowers are available exclusively via Amazon's platform. To ensure the quickest and most efficient return experience, all product returns and exchanges must be handled directly through Amazon's dedicated customer support system.
Amazon Return Procedure
Amazon offers complete return coverage for your Earthwise Mowers purchase. The procedure is straightforward and designed with customer convenience in mind:
Step 1: Access Your Amazon Account
Navigate to "Your Orders" section within your Amazon account and find your Earthwise Mowers order.
Step 2: Choose Return Reason
Select the most suitable return reason from Amazon's available dropdown options.
Step 3: Generate Return Label
Amazon will supply a prepaid shipping label for the majority of return scenarios.
Step 4: Send Your Return
Securely package your item and send it using the supplied label. Tracking details are automatically included.
Return Timeframes
Amazon's return window varies by product type and reason for return:
- Standard Returns: 30 days from delivery date for most items
- Defective Items: Extended return period may be available
- Holiday Purchases: Extended return period during holiday seasons
- Amazon Prime: Additional benefits may apply for Prime members
Warranty Coverage
Earthwise Mowers purchased through Amazon are covered by manufacturer warranty and Amazon's A-to-Z Guarantee:
Manufacturer Warranty
Earthwise Mowers include manufacturer warranty coverage for defects in materials and workmanship.
Amazon A-to-Z Guarantee
Amazon's A-to-Z Guarantee protects your purchase from payment to delivery, covering items that don't arrive or don't match the product description.
What's Covered for Returns
Amazon accepts returns for various reasons:
Full Refund Situations
- • Defective on arrival
- • Damaged during shipping
- • Wrong item received
- • Doesn't match description
Condition Requirements
- • Original packaging preferred
- • All accessories included
- • Product in sellable condition
- • Return within time window
Refund Processing
Amazon processes refunds efficiently once they receive your return:
- Refunds typically processed within 2-3 business days of receipt
- Refunds issued to original payment method
- Credit card refunds may take additional 3-5 business days to appear
- Amazon Gift Card refunds are usually instant
Customer Support
Amazon Customer Service
- 24/7 Support: Available through Amazon website and mobile app
- Phone Support: Call back service available
- Live Chat: Instant messaging support
- Email Support: Response within 24 hours
Product Information Support
American Lawn Mower Company Support
For general product questions, specifications, or usage guidance (not related to returns or warranty):
- Email: [email protected]
- Address: American Lawn Mower Company, 7444 Shadeland Station Way, Indianapolis, IN 46256
Note: For returns, warranty claims, and purchase-related issues, please contact Amazon customer service directly.
Important Notice
Amazon Exclusive Sales: All Earthwise Mowers are sold exclusively through Amazon. This means all purchases, returns, warranties, and customer service must go through Amazon's system. We do not process direct returns or exchanges outside of Amazon's marketplace. For the fastest resolution of any purchase-related issues, please contact Amazon customer service directly.